SHIPPING & RETURNS POLICY
THANK YOU FOR SHOPPING WITH TWOTISM. BELOW ARE THE DETAILED TERMS OF OUR SHIPPING, FULFILLMENT, AND RETURN PROCESSES. BY PLACING AN ORDER ON OUR SITE, YOU AGREE TO THESE POLICIES.
SECTION 1 - PRODUCTION & PROCESSING TIMELINES
UNLIKE MASS-PRODUCED FAST FASHION, TWOTISM PRODUCTS ARE EXTREMELY CUSTOM. MANY OF THE ITEMS FROM OUR CHUD DROPS ARE MANUFACTURED, DYED, OR SILK-SCREEN PRINTED TO ORDER. BECAUSE OF THIS SPECIFIC PRODUCTION PROCESS, PLEASE ALLOW A FULFILLMENT TIMELINE OF 2 TO 3 WEEKS FOR YOUR APPAREL ITEMS TO BE MANUFACTURED AND PACKAGED BEFORE DEPARTING OUR WAREHOUSE.
WE DO NOT EXPEDITE PRODUCTION UNDER ANY CIRCUMSTANCES. ORDERS ARE COMPLETED INDEPENDENTLY ON A FIRST-COME, FIRST-SERVED BASIS. ONCE YOUR ORDER SHIPS, YOU WILL RECEIVE A NOTIFICATION TO TRACK ITS PATH.
SECTION 2 - DOMESTIC & INTERNATIONAL SHIPPING
DOMESTIC SHIPPING (UNITED STATES)
- WE UTILIZE REPUTABLE CARRIERS SUCH AS DHL, USPS, UPS, AND FEDEX FOR ALL US SHIPMENTS.
- DOMESTIC TRANSIT TIMES VARY FROM 3 TO 7 BUSINESS DAYS ONCE PICKED UP BY the CARRIER, DEPENDING ON DESTINATION.
- SHIPPING COSTS ARE CALCULATED NATIVELY AT CHECKOUT BASED ON PACKAGE WEIGHT AND DESTINATION.
INTERNATIONAL SHIPPING (WORLDWIDE)
- WE SHIP GLOBALLY TO MOST COUNTRIES SUPPORTED BY OUR FULFILLMENT NETWORKS.
- INTERNATIONAL TRANSIT TIMES VARY AND GENERALLY REQUIRE 7 TO 21 BUSINESS DAYS FROM THE SHIPMENT DATE.
- IMPORT DUTIES, VAT, & CUSTOMS FEES: ALL INTERNATIONAL SHIPMENTS ARE SENT DDU (DELIVERED DUTY UNPAID). THE RECIPIENT IS SOLELY RESPONSIBLE FOR ALL IMPORT DUTIES, VAT, TARIFFS, AND CUSTOMS CLEARANCE FEES CHARGED BY THEIR HOME COUNTRY. TWOTISM CANNOT CONTROL OR CALCULATE THESE EXTRA JURISDICTIONAL FEES. INDEPENDENT CARRIERS WILL GENERALLY REQUIRE THESE TO BE PAID IN FULL BEFORE RELEASE.
SECTION 3 - SHIPMENT TRACKING
TRACKING DATA WILL BE SENT AUTOMATICALLY TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT AS SOON AS THE SHIPPING LABEL HAS BEEN GENERATED. PLEASE NOTE THAT SHIPMENT CARRIERS CAN REQUIRE 24 TO 48 HOURS TO SCAN PACKAGES AND POPULATE UPDATES INTO THEIR SYSTEM LINKS. IF YOUR TRACKING LINK APPEARS INACTIVE INITIALLY, CHECK BACK THE NEXT BUSINESS DAY.
SECTION 4 - LOST, STOLEN, OR DAMAGED PACKAGES
TWOTISM IS NOT LIABLE FOR CARRIER DELAYS, WEATHER ANOMALIES, LOST OR STOLEN PACKAGES, OR DELIVERIES MADE TO INCORRECT ADDRESSES SUBMITTED BY BUYERS. ONCE A PACKAGE LEAVES OUR WAREHOUSE AND IN-TRANSIT SCAN DATA GENERATES, OWNERSHIP CONVEYS TO THE BUYER AND CARRIER NETWORKS.
IF YOUR TRACKING LOG CONFIRMS THE PACKAGE WAS DELIVERED BUT YOU CANNOT LOCATE IT, CONTACT THE RESPECTIVE CARRIER DIRECTLY. WE STRONGLY ADVISE SELECTING CARRIER OPTIONS WITH ACCURATE DELIVERY tracking STAMPS AND INSURED SERVICES FOR LARGER DROPS.
SECTION 5 - ADDRESS CORRECTIONS & UNDELIVERABLE SHIPMENTS
BECAUSE OUR WAREHOUSE FULFILLS ORDERS RAPIDLY ONCE PRODUCTION CYCLES END, ADDRESS CORRECTIONS CANNOT BE GUARANTEED. PLEASE TRIPLE-CHECK YOUR SHIPPING FIELDS BEFORE SUBMITTING AN ORDER. IF A SHIPMENT IS RETURNED TO US AS UNDELIVERABLE DUE TO AN INVALID ADDRESS, YOU ARE RESPONSIBLE FOR EXTRA REDELIVERY CHARGES TO ARRANGE FOR ANOTHER SHIPMENT.
SECTION 6 - STRICT NO RETURNS, NO REFUNDS, & NO EXCHANGES
DUE TO THE HIGHLY LIMITED EDITION RUNS AND PRE-ORDER LOGISTICS OF TWOTISM CHUD DROPS, ALL SALES ARE EXTREMELY FINAL. WE DO NOT ACCEPT RETURNS FOR REFUNDS, SIZING EXCHANGES, OR CANCELLATIONS UNDER ANY CIRCUMSTANCES. PRODUCTION AND WASH RUNS ARE COMPLETED BASED EXACTLY ON THE SIZE BREAKDOWNS OF CONFIRMED TRANSACTIONS.
SECTION 7 - DAMAGED OR INCORRECT ITEMS
IN THE EXCEPTION CYCLES WHERE YOU RECEIVE AN APPAREL ITEM THAT IS OBVIOUSLY DAMAGED OR DEFECTIVE (E.G. A SUBSTANTIAL PRINTING TEAR OR BLOTCH) OR A SEVERE FULFILLMENT ERROR OCCURS (E.G., WRONG DESIGN OR SIZE RECEIVED COMPLETELY CONTRASTING TO INVOICE DETAILS), PLEASE REACH OUT TO US WITHIN 5 CALENDAR DAYS OF DELIVERY STAMPS.
REPORTING PROTOCOLS:
- CONTACT US VIA THE FOOTER'S CONTACT FORM.
- PROVIDE YOUR CONFIRMED ORDER NUMBER.
- CLEARLY DOCUMENT THE DAMAGE OR INCORRECT ITEM WITH HIGH-QUALITY PHOTOS AND ATTACH THEM OR EXPLAIN THE ALIGNMENT.
ONCE VERIFIED, WE WILL COVER SHIPPING AND ARRANGE FOR AN IMMEDIATE REPLACEMENT FULFILLMENT INDEPENDENTLY AT NO EXTRA CHARGE TO YOU.